Fiber-powered phones keep a business connected

A new MRTC phone system connects clients to the Ison Insurance Agency’s (left to right) Lisa Collins, Amanda Frazier, “Flo”, Kate Kemplin and Ashley Roseberry.

A new MRTC phone system connects clients to the Ison Insurance Agency’s (left to right) Lisa Collins, Amanda Frazier, “Flo”, Kate Kemplin and Ashley Roseberry.

Faced with news this winter that a storm was headed for Eastern Kentucky, John Ison’s six-member staff set the office telephone system to transfer calls to their mobile phones.

As inches and inches of snow closed roads, the team of the Ison Insurance Agency in West Liberty kept working.

“When the blizzard did come, we were basically trapped at home for three days,” Ison says. “But, we didn’t miss a beat.”

The flexible, business-class phone system was relatively new to the company, which turned to MRTC to modernize an existing communications setup.

Running on MRTC’s fiber network, the new system offered a range of key features: call forwarding, automated greetings, direct-dial extensions and “awesome” headsets, Ison says.

Most importantly, the system’s reliability allowed the business to function when insurance customers needed it most.

“We didn’t lose productivity on those days,” Ison says. “And, we were able to help our people. That’s the most important thing. The system worked as well as it possibly could.”